Return Policy

  • All e-liquid, all-in-one devices, drip tips, and coil sales are final.
  • Hardware malfunciton due to manufacturer defect can be returned within 30 calendar days with receipt and all product components included in any kits at the time of purchase.
  • Returns & exchanges will not be processed for any device if visible damage due to neglect and/or product manipulation is found, or a Cloud Chemist is satisfied with device performance & functionality.
  • A 30% restocking fee will be applied on all returns and exchanges after 7 days.
  • We greatly appreciate the opportunity to serve you.