Cloud Chemistry is CLOSED 😢

Premium eLiquid Custom Handmade to Orderâ„¢

Privacy Policy

Updated: February 14, 2019

Section 1 – Data Collection

When you purchase something from our store, as part of the buying and selling process we collect the personal information you give us such as your name, address, phone number, and email address.

When you browse our store, we also automatically receive your internet protocol (IP) address, browser details, and your computer’s operating system.

Section 2 – Consent

When you provide us with personal information (by typing it into a form on our website) to subscribe to content, complete a transaction, verify your credit card, place an order, or arrange for a delivery, we imply that you consent to our collecting it and using it for that specific reason only.

When you provide us with your contact information (name, address, phone number, email), we imply that you consent to having your contact information used by us to send you marketing materials, such as new product offerings, promotional offers, or other updates.

You can withdraw your consent at any time

If after you opt-in, you decide to change your mind, you may withdraw your consent at anytime, via email:


or via snail mail:

Cloud Chemistry, LLC
4543 Milford Road
Suite 50
East Stroudsburg, PA, 18302
ATTN: eCommerce Division

Section 3 – Disclosure

We may disclose your personal information if we are required by law to do so, or if you violate our Terms of Service.

We may also disclose your contact information (name, address, phone number, email) to our business partners who may have offers that we think would benefit you. If you trust us enough to make your eLiqud, we believe you will trust our discretion in this regard as well.

Section 4 – Platform

Our store is hosted on Pantheon.

Any and all data (except credit card information) that you submit to us using any form on our website is stored in Pantheon’s encrypted data warehouse. They store your data on secure servers behind a firewall. We have entrusted Pantheon with the safety and security of our own data, as well as yours.

Section 5 – Credit Card Processing

We do not store your credit card data on our Pantheon servers. Instead, it is encrypted in accordance with the Payment Card Industry Data Security Standard (PCI-DSS), and stored exclusively on servers. As is their security policy, will never under any circumstances grant us access to your credit card information.

All of our website payment gateways adhere to the standards set by the PCI-DSS, as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Although no method of transmission over the internet or electronic storage is guaranteed to be 100% secure at all times, we follow all PCI-DSS requirements, which help to mitigate any risk associated with the transference and storage of your credit card information by our store.

Section 6 – Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, or disclosed.

However, no method of transmission over the internet or electronic storage is 100% secure, and we make no guarantees as to the security of the information that you choose to store on our servers. Having said that, your data, and ours, is hosted by some of the best in the world, Pantheon and

Section 7 – Third-party Services

In general, the third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as our payment gateway provider,, may have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in, or have facilities that are located in, a different jurisdiction than either you or us. So if you elect to proceed with a transaction on our website, know that your transaction will involve the services of a third-party service provider, and your information may subsequently become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, here in the United States, all personal information is subject to disclosure at anytime to the United States Federal Government under the provisions of the “Patriot Act”.

Outbound links

When you click on outbound links contained within this website, they will direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Section 8 – Cookies

Our store utilizes the following technologies, each of which deploys cookies to your browser to enhance your experience:

  • WordPress
  • WooCommerce
  • Google Analytics
  • Facebook Analytics
  • CloudFlare
  • Crisp Instant Chat
  • Drip Email Marketing

For example:

  • A cookie is set in your browser by WordPress when you are logged in.
  • Cookies are also set in your browser by WooCommerce when you put items in your shopping cart, so that your cart may be given a unique identifier.
  • Crisp sets cookies in your browser to differentiate your chat sessions from other chats that may be taking place.

Section 9 – Age of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site.

Section 10 – Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make changes to this policy, we will update the “published date” at the top of this document, in order to help keep you aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Section 11 – Transfer

If our store is acquired by, or merged with, another company, your personal information may be transferred to the new owners.

Questions and Contact Information

If you would like to access, correct, amend, or delete any personal information we have about you, register a complaint, or simply want more information, please contact our Privacy Compliance Officer via email:


or via snail mail:

Cloud Chemistry, LLC
4543 Milford Road
Suite 50
East Stroudsburg, PA, 18302
ATTN: eCommerce Division

Scroll to Top