Return Policy

All eLiquid sales are final, but not forgotten

Every bottle of eLiquid that we ship is custom made to your exact specifications. It is, therefore, not possible for us to guarantee the outcome when you are the one making the recipe.

Furthermore, eLiquid is perishable, and manufactured in a sanitary, sterile environment. Once it leaves our facility, we can not accept a return.

However, we place the strongest emphasis on customer satisfaction. If you are in the least bit unsatisfied with your purchase for any reason whatsoever, please contact us immediately, and we will do everything in our power to make it right.

Please note that gift card purchases are absolutely final, and can not be returned.

Please visit the Help Pages to learn how to contact us in the unlikely event that you are anything other than completely satisfied.

Additional in-store policies

  • Sales are final for all-in-one devices, drip tips, and coils.
  • If there is a hardware malfunction due to manufacturer defect, it can be returned within 30 calendar days, with the receipt. All product components included in the kit at the time of purchase must be presented.
  • If a device is damaged as a result of neglect, abuse, or misuse, a return or exchange will not be processed.
  • If a Cloud Chemist is satisfied with device performance and functionality, a return or exchange will not be processed.
  • A 30% restocking fee will be applied on all returns and exchanges presented 7 days after purchase.

It is our honor and privilege to serve you.